RF Equipment & Integration FAQ
Find practical answers about equipment selection, interfaces, documentation and ordering.
Discuss Your Requirements
Does Xingkaitech supply only industrial drones?
No. Our RF communication core includes Mesh radios, COFDM transmission and video/data links, alongside ground control, cameras, drones and FPV products.
Where can I browse the product categories?
Use the Products menu or homepage product-category section. Each item links to the corresponding equipment range.
How can I find a particular model?
Use the selected-model search in the Product Selection Guide or homepage. Keep the complete model number and suffix.
Are model prefixes and suffixes important?
Yes. Preserve the complete identifier and hardware revision when comparing specifications, requesting files or placing an order.
Can radios from different families connect together?
A common frequency or Mesh label does not establish interoperability. Provide the exact models and versions for a compatibility review.
Does every video/data link include an encoder?
A data connection and a camera video input are separate. State your camera output and existing encoder when reviewing the signal path.
What determines a quoted transmission distance?
Radio configuration, antennas, operating height, route conditions, interference and required data rate all matter. Ask for the setup behind the result.
Which camera details should I provide?
Include the camera model, video output, encoding arrangement and receiving software. These define the connections that need to be reviewed.
How do I check a ground station will fit my system?
Provide the controller, ground software, video output and required operator functions. Confirm the station configuration and installed radio.
Can a handheld controller replace any ground station?
Compare the operating system, software, controls, ports and radio configuration against your actual platform. Equipment format alone is insufficient.
What should I send when asking about power or installation?
Provide the model, hardware revision, available supply, mounting envelope and connector-clearance requirements. Request the applicable drawing.
Can I request changes to standard equipment?
Describe the base model and requested mechanical, interface or configuration changes. Available OEM/ODM scope is reviewed for the project.
What is useful for an initial quotation?
Send the product or model, required configuration, quantity and destination. Include platform and interface requirements if you need selection support.
What are the MOQ and lead time?
Request the commercial terms for your specific equipment, configuration and quantity. They should be agreed in the quotation.
Can I discuss equipment for evaluation?
Name the model and what you need to evaluate. Confirm the proposed configuration, included items and relevant conditions before ordering.
What needs to be confirmed before an order?
Agree the model and revision, specification, included accessories, quantity, destination and commercial conditions in writing.
How do I request warranty or repair information?
Provide the equipment identifier, serial information and issue description, and ask for the applicable service terms and agreed next steps.
Where are the company catalogues?
Both supplied catalogues are available as PDF files on the Downloads page.
Can I request a connector or mechanical drawing?
Yes. Identify the model and hardware revision, together with the drawing you need for installation.
Where can I obtain firmware for my unit?
Request the appropriate file and guidance using the model, hardware and current software version. Avoid an unverified file for a different revision.
Does the displayed FCC record cover the whole range?
No blanket coverage is implied. The supplied record identifies XK-F321E with FCC ID 2AY2EXK-F321E. Request the record for your actual equipment.
Does ISO 9001 establish product performance?
A management-system certificate differs from a product specification or test report. Request the evidence relevant to the decision you need to make.
What should accompany a technical support request?
Include the model, versions, connected equipment, settings and the expected versus actual result. Add relevant screenshots or logs.
Can I request company information or arrange a visit?
Contact Xingkaitech with the purpose of your request. Agree the appropriate information or visit arrangements before travelling.
No matching question. Ask Our Team
Show The Setup Behind Your Question
Show the connected hardware, instrument or software settings and the result you observe. Include the model number and versions with those photographs so a measurement or interface question can be reviewed against the actual setup.
Keep Your Evaluation Conditions With The Model
Record the antenna arrangement, power supply, software version and connected operator devices alongside the model. Those details help explain a measurement or an observed link issue.
Separate The Radio Link From The Video Path
A radio can transport data while the camera, encoder or receiving software requires a separate interface review. Describe the complete path so the question is directed to the relevant part of the system.
Make Your Follow-Up Specific
Model
Complete identifier and version.
System
Interfaces and connected devices.
Question
What you need to select, verify or obtain.
Still Need A Model-Specific Answer?
Send the equipment, configuration and the question your team needs to resolve.
